Shipping & Delivery
All orders* are shipped in the order they are received Monday through Friday excluding major holidays. All shipments have a processing time of 24-72 hours.
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
After an ordered is shipped you will receive a tracking # as provided by the shipping carrier. Please allow at least 12 hours for the USPS website to update before seeking tracking reports.
Once an order ships from Indoek tracking is expressly the customer’s responsibility. We do not track packages nor do we have access to any additional information regarding a parcel’s location other than the carrier’s tracking number you are provided with in your shipment confirmation email.
Indoek is not responsible for lost or stolen packages. Once the package leaves Indoek all responsibility for that package is held by the United States Post Office. If you need to file a claim for a lost or stolen package, please do so here: https://www.usps.com/manage/manage-your-mail.htm
Shipping fees are not refundable under any circumstance.
*Indoek reserves the right to decline any order. Each order will be reviewed before shipment and the cancellation of an order may be made as a result of requested shipping destination, previous customer history and any inconsistency related to the provided billing and shipping address. If your order is declined, we will credit your account within 24-48 hours.
Returns & Exchanges
We accept returns and exchanges within the first 14 days of a purchase.
To qualify for return or exchange item must be in the original condition it was received. Products that have been worn, used, damaged or altered will not be accepted for return or exchange.
There are no refunds on items damaged in shipping. In that circumstance you must file a claim with the carrier.
We do no refund shipping costs or credit card fees.
Final Sale items such as limited edition products (Indoek Wavewam Teepee, Indoek Wax Kit) and sale items cannot be returned or exchanged.
How to Return An Item
All returns must be first authorized by submitting a request for a RA “Return Authorization” number to Indoek via .
A representative will respond within 48 hours with the appropriate RA number and necessary shipping directions.
Products, Content and Specifications
All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in this website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner.
Terms & Conditions
These Terms And Conditions May Change
We reserve the right to update or modify these terms and conditions at any time without prior notice. Your use of indoek.com following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.
Copy And Trademarks
Indoek and Indoek.com are all property of Indoek LLC. All trademarks, images, graphics, text and other content are protected by worldwide copyright and other intellectual property laws, treaties and protections. You may not download (except where invited), reproduce, modify, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written authorization from INDOEK LLC.
Privacy & Security
During the ordering process, we obtain billing, mailing and other information to better serve you as a customer. This information is required in order to shop from our website. During account set up, you are given the option to receive mailings for special offers and/or email notices of special web offers often exclusive to those who join. You may request at any time to be taken off the email list by unsubscribing through one of our emails. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us or our shipping provider with information regarding orders they have placed on-line. At no time is our customer information shared with other companies or entities for any reason.
This website takes every precaution to protect our customer and user information. We have appropriate security measures in place on the website and in our physical facilities to protect against the loss, misuse or alteration of any information that we have collected from you at our site.
All credit card information from online transactions is secured through a third-party merchant account provider. Any access to our customer database, shipping, order transaction, customer service and billing is individually password protected and is limited to those employees who need to perform specific functions.
How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
Do We Disclose Any Information To Outside Parties
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third Party Links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'My Profile' page.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.